Delete your SayLuma account

This page lets SayLuma users request permanent deletion of their account and associated cloud learning data, even if they no longer have the app installed.

If you can reach Profile

The fastest option is inside SayLuma: open Profile → Privacy and account → Delete account and data. The app will ask you to confirm before permanently deleting the account.

If you cannot reach the in-app deletion control

This includes signed-in users whose subscription or onboarding screen prevents them from reaching Profile.

Send a deletion request to privacy@sayluma.app from the email address associated with your SayLuma account.

Use the subject line Delete my SayLuma account. For security, we may ask you to verify that you control the account before deletion is completed.

Request account deletion

If the button does not open your email app, send the request manually to privacy@sayluma.app.

What deletion removes

Your SayLuma authentication account.
Your cloud profile and preferences.
Saved vocabulary and cloud learning progress.
Cloud session, lesson-path, and usage records associated with the account, subject to limited retention where reasonably necessary for security, fraud prevention, legal obligations, or service-provider backup cycles as described in the Privacy Policy.
The corresponding RevenueCat customer and RevenueCat-held customer purchase information.

What may be retained

SayLuma may retain limited de-linked billing transaction, security, fraud-prevention, accounting, payment-dispute, support, or legal audit records where reasonably necessary for those purposes. These retained records are no longer linked to an active SayLuma authentication account. Limited provider logs, backups, and safety records may also remain under provider policies.

Local conversation history

SayLuma conversation transcripts are currently stored locally on your device rather than in SayLuma's cloud database. If you still have access to the device, use Clear conversation history on this device, clear the browser/site data, or remove the app/site data to remove those local copies. In-app account deletion also clears SayLuma's local account data on the device where deletion is performed.

Important

Account deletion is permanent and cannot be undone. Deleting your SayLuma account does not cancel an active Google Play subscription or stop future Google Play renewals. You must manage or cancel the subscription separately through Google Play. If you later restore a valid purchase, RevenueCat may recreate subscription information needed to validate it.